Return & Refund Policy

Last updated: June 2026

At French Canvas Studio, many of our products are handmade, personalized, printed to order, or produced in small batches. As a result, we generally do not accept returns or exchanges for change-of-mind purchases.

By placing an order, you acknowledge that you have read and agree to this Return & Refund Policy.

Returns and Exchanges

We do not accept returns or exchanges due to:

• Change of mind

• Ordering the wrong item

• Ordering the wrong size, quantity, or variation

• Buyer preference

• Delayed delivery caused by shipping carriers

All sales are considered final unless otherwise required by law or specifically covered under this policy.

Personalized and Custom Products

Personalized, customized, and made-to-order products are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

Please carefully review all personalization details before submitting your order, as we are unable to modify custom items once production has begun.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at:

frenchcanvasstudio@gmail.com

To help us evaluate your claim, please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Clear photographs of the product packaging

• A photograph of the shipping label

Claims submitted without sufficient information or documentation may be denied.

Once reviewed, French Canvas Studio may, at its sole discretion:

• Replace the item

• Issue store credit

• Issue a partial refund

• Issue a full refund

Damage claims submitted more than 7 days after delivery may not be eligible for replacement, store credit, or refund.

Lost or Missing Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Check around your property.

2. Check with household members and neighbors.

3. Contact the shipping carrier.

4. Contact us if additional assistance is required.

French Canvas Studio may assist customers with carrier investigations where appropriate but cannot guarantee reimbursement for packages that have been marked as delivered by the carrier.

Order Cancellations

Orders may be cancelled before production or fulfillment begins.

Because many of our products are made to order, cancellation requests submitted after production has begun may not be approved.

If a cancellation request is approved, any applicable payment processing fees that are not refunded to us by the payment processor may be deducted from the refund where permitted by law.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for your financial institution to process and post the refund after it has been issued.

Contact Information

For questions regarding this policy, please contact:

French Canvas Studio
frenchcanvasstudio@gmail.com